Eligibility: You may initiate a return within 7 days from the date of delivery if the products has a manufacturing defect.
Condition of Products: Returned items must be in their original condition, with all packaging and tags intact, to be eligible for a successful return.
Sale Items (if applicable): Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded, but they may be exchanged or credited to your store account.
Exchange Policy
Exchanges are accepted within 7 days of delivery. Items must be unused, in original packaging and accompanied by a receipt.
Return Shipping Details
Within the UAE: Return shipping is free for the first return. From the second return onwards, a fee of AED 30 will be applied.
For International Deliveries:
Saudi Arabia & Oman: Return shipping fee is AED 100.
Kuwait: Return shipping fee is AED 150.
Bahrain, Qatar & Other International Destinations: Return shipping fee is AED 200.
Refund Process
Upon receiving the returned items, our team will inspect them thoroughly within 2-3 working days. If the return is approved, the refund will be processed to your original payment method. The credit typically appears in your account within 7-14 working days, depend on your bank’s processing time.