Refund policy
Returns & Refund Policy
Returns
Our return policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Several types of products are exempt from returns. Perishable goods, such as food, flowers, newspapers, and magazines, cannot be returned. We also do not accept returns of intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items include:
- Gift cards
- Downloadable software products
- Certain health and personal care items
To complete your return, we require a receipt or other proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
In certain situations, only a partial refund may be granted, including:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Items that are not in their original condition, are damaged, or are missing parts for reasons not caused by our error
- Items returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email confirming receipt of your returned item. We will also notify you whether your refund has been approved or rejected.
If your refund is approved, it will be processed and automatically applied to your original method of payment within the applicable processing period.
Late or Missing Refunds
If you have not received your refund yet, please:
- Check your bank account again.
- Contact your credit card company, as it may take some time for the refund to be officially posted.
- Contact your bank, as there may be additional processing time before the refund is reflected in your account.
If you have completed these steps and still have not received your refund, please contact us at infosoletherapy@gmail.com.
Sale Items
Only regularly priced items are eligible for refunds. Unfortunately, sale items are not eligible for refunds and can only be exchanged or credited to your store account.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at infosoletherapy@gmail.com before sending the item back.
Returned items should be sent to:
Dubai Investment Park 2
Dubai, United Arab Emirates
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate or store credit will be issued to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the gift giver, who may be notified of the return.
Shipping
To return your product, please send it to:
Dubai Investment Park 2
Dubai, United Arab Emirates
You are responsible for paying your own return shipping costs. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on your location, the time required for an exchanged product to reach you may vary.
For items valued at more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.